pak65 Privacy Policy

1. Introduction

1.1  pak65 is committed to protecting and respecting the privacy of all players who use our online betting and casino platform. This Privacy Policy ("Policy") sets out the basis on which personal data collected from users of the pak65 Platform, or that users provide to us, will be processed by pak65.

1.2  This Policy should be read alongside the pak65 Terms & Conditions. Defined terms used in this Policy have the same meaning as in the pak65 Terms & Conditions unless otherwise stated here.

1.3  pak65 acts as the data controller in respect of personal data processed under this Policy. As data controller, pak65 is responsible for determining the purposes and means of processing your personal data.

1.4  We handle personal data collected from Pakistani players with the same rigour we apply to financial and compliance matters. Privacy is not a checkbox exercise for pak65 — it is an operational standard that every team member is trained to uphold.

2. Who We Are

2.1  pak65 operates the online betting and casino platform accessible at pak65.bet. The Platform offers sports betting markets (including PSL cricket and international cricket), live casino games, slot games, Caishen Fishing arcade games, and other gambling-related services targeted at adult Pakistani players.

2.2  pak65 operates under an international gaming licence and is subject to the data protection and privacy obligations imposed by its licensing jurisdiction, as well as applicable obligations arising from the jurisdictions in which our players are located.

2.3  All questions, requests, or complaints relating to this Privacy Policy should be directed to the pak65 support team via live chat on the Platform or by email at [email protected].

3. Personal Data We Collect

3.1  pak65 collects the following categories of personal data from players:

3.2  pak65 does not collect special categories of personal data (such as health data, racial or ethnic origin, political opinions, or religious beliefs) unless required for responsible gaming compliance, in which case such data is treated with the highest level of protection.

3.3  We do not knowingly collect personal data from any individual under the age of 21. If we discover that data has been collected from a person under 21, that data will be deleted and the associated account will be closed immediately.

4. How We Collect Your Data

4.1  pak65 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting our support team, or participating in promotions.
• Automated collection: Technical and usage data collected automatically as you navigate and interact with the Platform, including through cookies, log files, and session-tracking technology.
• Third-party collection: Data received from third-party service providers acting on our behalf, including KYC identity verification agencies, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), and fraud prevention services. Such data is provided to pak65 only to the extent necessary for the fulfilment of their services.
• Public sources: In limited circumstances, pak65 may cross-reference your provided information against publicly available databases as part of our AML (Anti-Money Laundering) and compliance checks.

5. Why We Use Your Data

5.1  pak65 uses your personal data for the following purposes:

• Account creation and management: To register your pak65 account, verify your identity, maintain your account balance, and provide access to the Platform's services.
• Payment processing: To process deposits and withdrawals in PKR via your chosen payment method, and to reconcile transaction records.
• KYC and AML compliance: To verify your identity and age (21+), comply with our licensing obligations, and detect and prevent money laundering, fraud, and other financial crimes.
• Platform security: To detect unauthorised access, investigate suspicious activity, prevent multi-accounting and bonus abuse, and maintain the integrity of the Platform.
• Customer support: To respond to your queries, complaints, and support requests in a timely and effective manner.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour, administer self-exclusion and limit-setting requests, and provide appropriate support.
• Personalisation: To tailor your pak65 experience, including presenting relevant promotions, game recommendations, and VIP rewards based on your account activity.
• Legal obligations: To comply with legal, regulatory, and licensing requirements applicable to pak65, including record-keeping, reporting, and audit obligations.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the design, functionality, and content of the pak65 Platform.

6. Legal Basis for Processing

6.1  pak65 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, and delivering betting and casino services.
• Legal obligation: Processing required to comply with our licensing conditions, AML regulations, KYC requirements, and other applicable legal obligations.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, Platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Sharing Your Data

7.1  pak65 does not sell your personal data. We share your data only in the following limited circumstances and only to the extent strictly necessary for the stated purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, 1LINK, and USDT TRC20 gateway providers — to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party agencies that assist pak65 in verifying CNIC documents, age confirmation, and liveness checks as part of our regulatory compliance obligations.
• Fraud prevention and AML services: Specialist third-party providers that help pak65 detect, investigate, and prevent fraudulent activity, money laundering, and platform abuse.
• Game content providers: Third-party game studios whose casino, live dealer, and fishing games are integrated into the pak65 Platform. These studios receive only the technical data necessary to operate their games (such as session tokens and wager amounts) and are prohibited from using this data for any other purpose.
• IT and hosting providers: Cloud infrastructure and hosting service providers who store Platform data on behalf of pak65 under strict data processing agreements.
• Regulatory and legal authorities: Where pak65 is legally compelled to disclose data to a licensing authority, law enforcement agency, court, or regulatory body, we will comply with that obligation and, where permitted, notify you of such disclosure.

7.2  All third parties with whom pak65 shares personal data are contractually required to implement appropriate technical and organisational measures to protect that data and to process it only in accordance with pak65's documented instructions.

8. Cookies & Tracking Technologies

8.1  The pak65 Platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure user experience. A cookie is a small text file stored on your device by the Platform when you visit.

8.2  pak65 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your pak65 account during an active session. You cannot opt out of these.
• Functional cookies: Remember your preferences such as language settings, responsible gaming limit configurations, and interface layout choices.
• Analytics cookies: Collect anonymised data about how players navigate and use the Platform. This helps us identify and fix usability issues and improve the overall pak65 experience.
• Security cookies: Detect and prevent fraudulent activity, bot access, and session hijacking attempts.

8.3  You may configure your browser to refuse or delete cookies; however, doing so may impair the functionality of the pak65 Platform, including your ability to log in and place bets. Strictly necessary cookies cannot be disabled without rendering the Platform non-functional.

8.4  pak65 does not use advertising cookies or third-party retargeting pixels on the Platform.

9. Data Retention

9.1  pak65 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by our licensing obligations:

• Account and identity data (including CNIC copies): Retained for a minimum of five (5) years from account closure or the date of the last transaction, whichever is later — in compliance with AML record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for two (2) years from the date of the communication, or longer if relevant to an unresolved dispute or regulatory investigation.
• Responsible gaming records: Self-exclusion records and related correspondence are retained for the duration of the exclusion period plus five (5) years thereafter, to prevent re-registration by excluded players.
• Technical and usage logs: Retained for thirteen (13) months from the date of recording, after which they are anonymised or deleted.

9.2  Upon expiry of the applicable retention period, pak65 will securely delete or anonymise your personal data in a manner that prevents reconstruction.

10. Data Security

10.1  pak65 implements the following technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the Platform.
• AES-256 encryption for sensitive data stored in our databases, including CNIC copies, payment method details, and KYC documents.
• Role-based access controls ensuring that only authorised pak65 personnel with a documented business need can access personal data, and only to the extent required for their specific role.
• Multi-factor authentication required for all internal systems that store or process player personal data.
• Regular penetration testing and security audits conducted by independent third-party specialists.
• Incident response procedures including documented data breach notification processes, with affected players notified without undue delay in the event of a breach that poses a risk to their rights and interests.

10.2  While pak65 takes all reasonable precautions, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying pak65 immediately if you suspect any unauthorised access to your account.

11. Your Data Rights

11.1  Subject to applicable law and our legal retention obligations, you have the following rights in respect of your personal data held by pak65:

• Right of access: You may request a copy of the personal data pak65 holds about you. We will provide this within ten (10) business days of receiving a valid request.
• Right to rectification: If personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Identity data corrections require submission of updated KYC documentation.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations under AML and licensing regulations, which may require us to retain certain data even after account closure.
• Right to restrict processing: You may request that pak65 restrict the processing of your data in certain circumstances, for example while a rectification request is being assessed.
• Right to object: You may object to processing of your personal data where pak65 relies on legitimate interests as the legal basis, unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing emails), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

11.2  To exercise any of these rights, contact the pak65 support team via live chat on the Platform or by email at [email protected]. We may need to verify your identity before processing your request.

12. Children's Privacy

12.1  The pak65 Platform is strictly intended for adults aged 21 and above. pak65 does not knowingly collect, process, or retain personal data from individuals under the age of 21.

12.2  During registration and KYC verification, pak65 performs age verification checks using CNIC documentation to confirm that all players meet the minimum age requirement. Any account found to belong to a person under 21 will be immediately closed, and any personal data collected in that context will be deleted as soon as it is safe to do so within the bounds of our legal obligations.

12.3  If you are a parent or guardian and believe that your child has created a pak65 account or provided personal data to pak65, please contact our support team immediately so that we can investigate and take appropriate action.

13. Marketing Communications

13.1  pak65 may send you promotional communications about our services, bonuses, PSL betting offers, and VIP programme updates, subject to your communication preferences. We will only send marketing communications where you have opted in to receive them or where we have a legitimate interest in doing so under applicable law.

13.2  You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email from pak65.
• Updating your communication preferences in your pak65 account settings.
• Contacting our support team via live chat to request removal from our marketing list.

13.3  Opting out of marketing communications does not affect essential service communications, which include account notifications, deposit confirmations, withdrawal updates, KYC requests, and responsible gaming alerts. These communications cannot be opted out of while your account remains active, as they are necessary for the operation of your account.

13.4  pak65 does not engage in unsolicited SMS marketing or cold-calling. All outbound communications from pak65 are sent only to registered players who have an active account relationship with the Platform.

14. Changes to This Privacy Policy

14.1  pak65 reserves the right to update this Privacy Policy at any time. When material changes are made, registered players will be notified via the email address associated with their account or via a prominent notification on the Platform, at least seven (7) days before the revised Policy takes effect.

14.2  The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We recommend reviewing this Policy periodically, particularly before providing additional personal data or enabling new account features.

14.3  Your continued use of the pak65 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using the Platform and contact our support team to close your account.

15. Contact Us

15.1  If you have any questions, concerns, or requests relating to this Privacy Policy or the way pak65 handles your personal data, please contact our support team through the following channels:

• 24/7 Live Chat: Available directly on the pak65 Platform. Average response time under three minutes for privacy-related enquiries.
• Email: [email protected] — responses within ten (10) business days for formal data rights requests.

15.2  When submitting a privacy request, please include your registered account username and a clear description of your request or concern. For data access or deletion requests, we may need to verify your identity before we are able to proceed.